Vein, Inc.’s top
priority is to produce the highest quality parts available at each price level.
Here at Vein, Inc., we strive to deliver a product that is free of defects in
materials and workmanship. The following is Vein, Inc.’s Limited
Vein, Inc. warrants to the original purchaser of an Amber bike from Vein, Inc. that the bike’s parts will be free from defects in materials and workmanship for the period stated below. No one is allowed to change or add to this Limited Warranty. The Limited Warranty only applies to the original purchaser and requires proof of purchase. This Limited Warranty is subject to the exclusions described below.
For the following bike parts, the Limited Warranty lasts for as long as the original purchaser owns the bike: Amber Bike frames, Guerra Frames, forks and bars. For all other bike parts, the Limited Warranty lasts for one year after the date the original purchaser purchases the bike from Vein, Inc.
**International warranty periods vary, please contact the distributor for details**
The Limited Warranty
does not cover the following:
• Defects in materials or workmanship caused by misuse, abuse or neglect. Such actions void the Limited Warranty, so you should avoid these actions.
• Defects in materials or workmanship caused by modification, accident, material removal, theft, improper assembly or fit, normal wear and tear, or caused during transportation.
• Defects in materials or workmanship caused by failure to maintain or service the bike properly or by a failure to follow all instructions and warnings in the Owner’s Manual.
• Paint or other normal “wear and tear” items such as seats, grips, tires, tubes, cables, brake pads and chains.
• Bends in tubing except for on an Guerra fork or bar.
• Any labor charges associated with the Limited Warranty or cost of shipping the part to us.
• Any bike, part or product that is not sold by Vein, Inc.. For example, a bike, part, or product that is sold by an outlet or through an online auction site.
Please inspect your Vein, Inc. product immediately upon receipt, including checking all bolts, surfaces, welds, nooks, crannies and frame junctions. Vein, Inc. cannot be held responsible for damages incurring in transit, so please report any such damage to the carrier immediately.
claims must be made directly to Vein, Inc.. The part must be returned to us
PREAUTHORIZATION with a copy of the sales receipt evidencing proof of purchase
from Vein, Inc. Vein, Inc. must receive
a copy of your sales receipt before it will process any Limited Warranty claim.
If you do not have, or cannot find, your sales receipt, please contact Vein,
Inc. If you purchased the bike outside the USA please contact the store you
purchased the product. Please make all warranty claims, and direct all warranty
questions, to our warranty department:
Vein, Inc. Warranty Department
416 North Meriah St.
Landis, NC 28088
(888) 343 4776
Hours: Monday-Friday, 10:00-6:30 Eastern Time
All international Limited Warranty claims must be handled by each country’s distributor. Please visit our website at www.veinbmx.com to find a distributor in your country.
You must notify Vein, Inc. if any parts do not conform to the Limited Warranty. If a product is determined to be covered by the Limited Warranty, Vein, Inc. will, at its option, either repair or replace that part and will pay the shipping charges to ship the repaired or replacement product back to you.
Vein, Inc. is not
responsible for (a) shipping charges you incur when sending a product to us for
warranty service or evaluation or (b) any labor charges incurred in conjunction
with the Limited Warranty. LIMITATIONS ON THE LIMITED WARRANTY You must have
proof of purchase in order for Vein, Inc. to provide any Limited Warranty
repair or replacement, so please retain your original sales receipt.
VEIN, INC. MAKES NO EXPRESS WARRANTIES BEYOND THIS LIMITED WARRANTY. Any implied warranty of merchantability, fitness for a particular purpose, or other implied warranty is limited to the duration of the Limited Warranty.
VEIN, INC. SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES OF ANY KIND, INCLUDING LOST REVENUES OR PROFITS, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR SOLE REMEDY IS THAT VEIN, INC. WILL DO ONE OF THE FOLLOWING FOR ANY NON-CONFORMING PART, AT ITS ELECTION: REPAIR IT, REPLACE IT, OR REFUND THE PURCHASE PRICE YOU PAID FOR ANY NON-CONFORMING PART. VEIN, INC.’S LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE YOU PAID FOR THE PART AT ISSUE.
All International warranty claims are to be handled by each country’s distributor. Please reference International Dealers to find a distributor in your country. If live in a foreign country you purchased the product from www.veinbmx.com we will handle the warranty according to the stipulations above, however, please note that you will be responsible for shipping costs to and from our warehouse in the USA.